| Thank you for choosing ITScriptNet™ as your data collection program design software for portable computers. You will enjoy working with our software while designing powerful solutions quickly and easily. Despite the software’s ease of use, we do expect that you will have questions, both simple and complex, about our software. So in order to make your experience with our software even more enjoyable we offer a service support plan that allows you to contact us with your questions.
The support plan covers time for phone calls, responding to emails, researching problems/questions and responding to issues related to the operation of our software. This may include help with terminal hardware, communications and your operating system. If the issue gets too involved or you decide you would like us to write the data collection program for you, in whole or in part, we would gladly give you an estimate and treat it separately from the support plan or, if time available against the plan permits, apply the time to the support plan.
Details
You can obtain a support plan through your ITScriptNet vendor (preferred method) or from Z-Space Technologies directly. Simply fill out the
Service Support Plan Agreement indicating the number of support hours you wish to reserve with us (two-hour minimum) and your vendor will submit the form for registration. You will be given a plan number to use when you contact us. When you call in for support have your plan number ready and you will be assisted by our friendly, courteous and knowledgeable staff. The best time to purchase a plan is when you are purchasing the software to avoid delays in designing your programs as most questions occur within days of getting the software.
Cost: Consult your ITScriptNet reseller or contact Z-Space Technologies for the appropriate hourly rate. Available in full hour increments, 2-hour minimum.
Expiration: 12 months from the date of plan
Hours: 8:30 a.m. to 5:00 p.m. eastern
Phone #: (440) 899-7370
Fax #: (440) 899-7897
E-mail: support@z-space.com
Most issues can be resolved with one call. However, some issues will involve several calls, review of your program files and/or conference calls with the terminal manufacturer. We will endeavor to keep the time on an issue to a minimum.
You will receive a periodic report of your support issues and time remaining on the Service Support Plan. You may at any time increase the number of hours on the plan in the same manner as you originally acquired it.
For more details, please read the Service Support Plan
Agreement. Contact your ITScriptNet vendor or Z-Space Technologies with any questions you may have. |
