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Article ID: 10149

PRB: Keep Alive setting for RemoteVBScript causes dropped connection

Problem

If a RemoteVBScript or RemoteVBScriptFile call takes a long time to run on the ITScriptNet Omni Server, the client may display a 'Host Connection Broken' message.

Resolution

In order to prevent the client from timing out and dropping the connection when a remote script is long-running, the ITScriptNet Omni server sends Keep Alive messages periodically. These message alert the client that the operation is continuing. There is an issue with ITScriptNet version 2.2 that causes the client to interpret the Keep Alive messages incorrectly, and the client drops the connection.

This issue only affects the RemoteVBScript and RemoteVBScriptFile functions. All other Omni Server functions process Keep Alive messages correctly.

This issue is solved in ITScriptNet version 2.3 and higher.

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